Safe and Responsible Gaming

97bd Responsible Gaming — Your Safety Is Our Priority

Gaming is for entertainment — not addiction. 97bd is committed to giving you all the tools and support you need to play safely, in a controlled and informed way.

Why Responsible Gaming Matters

Online gaming is a form of entertainment — but it only stays enjoyable when you are in control. 97bd believes responsible gaming is not just a matter of policy; it is a fundamental duty we owe to every one of our members. We want you to play with enjoyment — free from stress or financial harm.

Thousands of players across Bangladesh enjoy cricket betting, slots, casino games and much more on 97bd every day. Our goal is for every session to be safe, within limits and fun. That is why we have developed several effective responsible gaming tools.

21+
Age restriction: 97bd is for players aged 21 and above only. Creating or using an account by anyone underage is strictly prohibited. We enforce this rule firmly through identity verification.

Gambling or online betting should never be considered a source of income. It is purely a form of entertainment. If you feel that gaming is having a negative impact on your daily life, family relationships or financial situation, take action now and contact us.

⚠️ Warning: If you feel compelled to chase money you have lost, hide your gaming from friends or family, or spend beyond your set budget — use the responsible gaming tools or contact us via 24/7 live chat.

Signs of Problematic Gaming

Ask yourself a few questions. If the answer to any of the following is "yes", you may need support:

  • Do you often spend more than your set budget?
  • Do you place more bets to try to recover money you have lost?
  • Is gaming affecting your work, family or sleep?
  • Do you feel restless or irritable when you are not gaming?
  • Do you hide your gaming from others?
  • Have you needed to borrow money or dip into savings because of gaming?

Our Protection Tools

For responsible gaming at 97bd, these powerful tools are available to you.

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour cooling-off period is required — keeping you protected from depositing more than intended in an impulsive moment.

Self-Exclusion

If you feel you need a break, you can close your account for a set period or permanently. During self-exclusion, no new account can be opened and no marketing messages will be sent.

Time-Out and Breaks

Take a time-out for any period from 1 day to 6 weeks. During this time you will not be able to log in. Short breaks help maintain mental wellbeing and keep gaming enjoyable.

Session Time Reminder

Receive an automatic reminder after a set amount of time — to let you know how long you have been playing. Losing track of time is a common sign of gaming problems; this reminder keeps you aware.

Loss Limit

Set a maximum loss amount for each day or week in advance. Once the set limit is reached, no further bets can be placed for that period — the most effective way to protect your finances.

Family Protection

Use a strong password and avoid sharing your device so underage children cannot access your account. Following the 21+ age rule is a responsibility that belongs to both you and us.

How to Use the Tools

1

Log In to Your Account

Log in to your 97bd account and open the profile menu at the top right.

2

Find the "Responsible Gaming" Settings

Go to the "Responsible Gaming" section within your account settings — all tools are available there in one place.

3

Set Your Preferred Limits

Deposit limit, loss limit or session reminder — activate whichever you need.

4

Confirm

Save your changes. Reducing a deposit limit takes effect immediately; increasing one requires a cooling-off period.

5

Chat With Us If You Need Help

For any issue, speak directly with our team in Bengali via 24/7 live chat at any time.

Core Principles of Responsible Gaming

Responsible gaming at 97bd is built on following a few simple but important rules:

  • Only bet an amount you can afford to lose without it affecting your life.
  • Never think of gaming as an alternative to income — it is entertainment.
  • Take a break from gaming when you are under stress or feeling low.
  • Set a time and money limit before each session and stick to it.
  • Avoid gaming under the influence of alcohol or drugs.
  • Spend time with family and friends — gaming is not a substitute for social life.
  • If you feel there is a problem, ask for help without shame.

Support Contact

24/7 Live Chat Instant support in Bengali — any time
Email Support [email protected]
Response Time Fast and effective responses — Bangladesh Standard Time (BST)

Self-Exclusion and Account Closure

Self-exclusion is the most powerful responsible gaming tool available. Using it is an act of courage, not weakness.

Temporary Break

From 1 day to 6 weeks. During this period the account will be temporarily inactive. It will be reactivated automatically once the period ends.

Long-Term Break

From 6 weeks to 6 months. Suitable for taking a longer rest from gaming and recovering your mental wellbeing.

Permanent Account Closure

If you wish to stay away from gaming permanently, we will close your account for good. Reconsidering this decision will require a cooling-off period.

To activate any form of self-exclusion, contact us via 24/7 live chat or send an email to [email protected]. Our responsible gaming team will assist you quickly and confidentially.

Questions About Responsible Gaming

Frequently Asked Questions and Answers

Log in to your 97bd account and go to the "Responsible Gaming" section from the profile menu. There you will find options to set a daily, weekly or monthly deposit limit. Reducing a limit takes effect immediately. If you have any trouble, let us know via 24/7 live chat — we will assist you right away.

No. While self-exclusion is active, no bonuses, promotional offers or marketing messages will be sent to your account. Logging in or making deposits will also not be possible during this period. We respect your decision and follow it strictly.

No. 97bd is for players aged 21 and above only. Age is verified at registration, and additional identity documents may be requested in cases of doubt. Any account found to belong to an underage person will be closed immediately and deposited funds will be returned.

Yes. The 97bd responsible gaming team provides support via 24/7 live chat with complete confidentiality. We will help you set limits, take a break, or activate self-exclusion. Reaching out for help is a courageous step.

A time-out is a short-term break — typically from 1 day to 6 weeks — that ends automatically when the period expires. Self-exclusion is a more significant decision — it can be long-term or permanent, and reactivating it requires a strict cooling-off process. For serious concerns, self-exclusion is the better choice.

Yes, but not immediately. To increase a deposit limit, a 24-hour cooling-off period must pass first. This rule is in place to protect you from depositing more than you intend in a moment of impulse. Reducing a limit, however, takes effect immediately.

No. Your account is entirely personal — sharing it is strictly prohibited. Use a strong password and never leave your device unattended while logged in, so underage family members cannot access it. This is a responsibility that belongs to both of us.

Enjoy 97bd Entertainment Safely

Play responsibly — enjoy the fun. Cricket betting, slots or live casino — everything is waiting for you.

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