97bd Privacy Policy
Your personal information is completely secure with us. This policy describes in detail how 97bd collects, uses, and protects your information.
Section 1 — Introduction and Scope
97bd ("we", "our", "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes what information we collect, how we use it, and how we keep it secure when you visit our website 97bd.cam, register an account, or use our services.
By using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. This policy should be read together with our Terms and Conditions.
1.1 — Scope of This Policy
This privacy policy applies to the following:
- Users of the 97bd.cam website and mobile version
- Information provided during account registration and login
- Information collected during transactions, deposits, and withdrawals
- Information provided through customer service communications
- Automatic collection of browsing activity data on our site
Section 2 — Information We Collect
97bd collects only the information necessary to operate our services properly, meet legal obligations, and improve your experience. We avoid collecting unnecessary or excessive information.
Personal Identity Information
Information you provide directly when registering an account:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- National ID card or passport details (for verification)
Financial Transaction Information
Information related to deposits and withdrawals:
- Mobile wallet numbers (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Activity and Usage Information
Information collected automatically while you use the site:
- Gaming history and betting records
- Login times and session duration
- Preferred game categories and bonus usage
- Participation in promotions and offers
Technical Information
Information collected automatically from your device and connection:
- IP address and device type
- Browser type and operating system
- Cookies and tracking tokens
- Referral source and page visit history
Section 3 — Purpose of Information Use
97bd uses collected information only for specific and legitimate purposes. We do not sell your information to third parties for commercial purposes.
3.1 — Service Operation and Improvement
- To create and manage your account
- To process transactions and confirm deposits and withdrawals
- To provide bonus and promotion benefits
- To personalize your gaming experience
- To resolve technical issues on the platform
3.2 — Security and Fraud Prevention
- To verify account identity and detect fraudulent activity
- To prevent money laundering and illegal transactions (AML policy)
- To address unauthorized access and cybersecurity threats
- To prevent multiple accounts or bonus abuse
3.3 — Communication and Support
- To respond to customer service inquiries and resolve issues
- To send important account-related notifications
- To inform you about relevant promotions and offers (with your consent)
- To notify you of policy changes
3.4 — Responsible Gaming
- To identify potentially problematic gaming behavior
- To provide self-exclusion and limit-setting features
- To ensure responsible gaming support
Section 4 — Information Sharing and Disclosure
97bd does not sell your personal information to third parties. However, in certain circumstances we may share your information with trusted partners. This sharing is limited, purpose-specific, and governed by strict confidentiality agreements.
4.1 — Payment Processors
Necessary financial information is shared with the relevant payment gateway providers for processing bKash, Nagad, Rocket, and bank transfer transactions. These providers follow their own privacy policies.
4.2 — Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may receive the minimum information required to operate technical functions. This information is not used for marketing purposes in any way.
4.3 — Legal Obligations
We may be required to provide information to government authorities upon court order, regulatory directive, or applicable legal requirement. Such disclosure will always be limited to the minimum necessary information.
4.4 — When Information Is Not Shared
We never sell or share your information with advertisers, data brokers, or unrelated third parties. Your information is not used for any marketing purpose without your explicit consent.
Section 5 — Cookies and Tracking Technology
97bd uses cookies and similar tracking technologies to improve your browsing experience and ensure the effectiveness of our services. Cookies are small text files stored in your browser.
5.1 — Essential Cookies
These cookies are essential for the core functionality of the website. Maintaining your login session, security verification, and page navigation fall under this category. Disabling these cookies will prevent the site from working properly.
5.2 — Performance and Analytics Cookies
These cookies help us understand how users are using the site, which pages are visited most, and where there is room for improvement. This information is analyzed in aggregated and anonymous form.
5.3 — Functional Cookies
These cookies are used to remember your preferences such as language selection, game settings, and account preferences. This means you will find the same settings each time you return to the site.
5.4 — Cookie Controls
You can manage or disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly. By continuing to access our site, you are considered to have agreed to the use of essential cookies.
Section 6 — Data Security Measures
97bd uses industry-standard security technology to protect your personal information. Our platform operates in a secure and reliable environment.
SSL Encryption
All data transfers are secured through SSL/TLS encryption, which keeps your information protected from third parties during transmission.
Encrypted Storage
Passwords and sensitive information are stored in encrypted hash form in our database. Even our staff cannot view your password.
Two-Factor Verification
Additional verification layers are used for account login and transactions, which prevents unauthorized access.
6.1 — Steps Taken in Case of a Security Breach
If a security breach occurs, 97bd will notify affected users as quickly as possible. We will inform the relevant authorities and take immediate steps to minimize damage. If you notice any suspicious activity on your account, contact our 24/7 live chat support immediately.
Section 7 — Your Rights and Controls
97bd believes you should have full control over your own information. We provide you with the following rights:
7.1 — Right to View and Copy Information
You may request to view all information we hold about you and receive a copy at any time. Send this request to our support email. We will respond within 30 business days.
7.2 — Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected or updated. Most account profile information can be updated directly from the settings page.
7.3 — Right to Delete Information
You may request to close your account and delete your personal information. However, we may be required to retain certain information for a set period to meet legal obligations (such as AML records and financial transaction history).
7.4 — Right to Withdraw from Marketing Communications
You may stop receiving promotional emails or notifications at any time. Change this preference from your account settings or by contacting our support team. However, important account-related notifications (such as security alerts) will always be sent.
7.5 — Right to Data Portability
You may request your account information, gaming history, and transaction records in a structured, commonly used format. Let our support team know to process this request.
Section 8 — Data Retention Period
97bd retains your information only for as long as it is needed. The retention period depends on the type of information and its purpose.
8.1 — Active Account Information
Your profile information, preferences, and gaming history will be retained for the entire time your account remains active. This information is essential for providing you with our services.
8.2 — Financial Transaction Records
Financial transaction records may be retained for a minimum of five years after account closure to meet legal and regulatory obligations. These records are also necessary for potential dispute resolution and AML compliance.
8.3 — Inactive Accounts
Information for accounts with no activity for an extended period will be reviewed periodically. Information for inactive accounts may be anonymized, but financial records will be retained in accordance with the rules above.
Section 9 — Policy Changes and Updates
9.1 — Notice of Changes
97bd reserves the right to change this privacy policy. If any significant changes are made, we will display a prominent notice on the site and notify registered users by email. For minor changes, the "Last Updated" date at the top of the page will be updated.
9.2 — Consent After Changes
Continuing to use our services after a policy change will be considered acceptance of the revised policy. If you do not agree with the revised policy, you are advised to close your account and stop using the service.
9.3 — Applicable Law
This privacy policy is drafted and governed in accordance with the applicable laws and regulations of Bangladesh. In the event of any dispute, the jurisdiction of the courts of Bangladesh shall apply.
Section 10 — Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our team is fully capable of providing support in Bengali.
Get instant help through the live chat button on the site — full service in Bengali.
[email protected]
For general inquiries we respond within 24 hours (BST, UTC+6). For data requests, within 30 business days.
For more information, please also read our Terms & Conditions and Responsible Gaming page.